Start with how you work
Technology should follow your day-to-day—not force you into someone else’s process.
About STS
Technical help that feels approachable.
STS was built for small UK businesses that need capable technical help they can actually talk to—without unnecessary complexity.
The company
Serio Technical Solutions helps sole traders, small teams and growing companies get reliable technology support—without jargon, bloated contracts or a faceless call centre.
We work with sole traders, small teams and growing companies that want reliable technology, clear ownership and human support. The focus is practical delivery—managed IT, Microsoft 365, infrastructure, cyber security and hosting—built properly and explained clearly.
Image placeholder
Founder / team photo can be added here
No confusing jargon. No fragile setups. Just dependable technology, explained simply.
The approach
Keep it simple and solid
Setups that are easy to understand, well documented and ready to grow when you are.
Support that feels human
Flexible help with a real technical contact—whether you are one person or a small team.
Core values
Direct and clear
You speak to people who know the technical detail—and explain it in plain English.
Someone owns the outcome
One partner takes responsibility. No bouncing between suppliers while you wait.
Security without the scare stories
Sensible protections and clear documentation from the start—not bolted on after something goes wrong.
Right-sized for you
We recommend what fits a small business, not what looks impressive on a corporate slide deck.
Technical experience
We work with Microsoft 365, identity and devices, servers and virtualisation, networking, security tooling and managed hosting. Everything is matched to the size of your business—no inflated claims, no one-size-fits-all packages.
Direct access to technical expertise
You work with people who understand the systems—not a scripted first line.
Clear ownership of issues
One accountable partner sees things through, instead of bouncing tickets around.
Support that fits how you work
Coverage and priorities are shaped around your business—not a corporate template.
No unnecessary complexity
We keep tools and process proportionate to a small business—not an enterprise playbook.
Security and documentation included
Sensible access controls and clear notes are part of the standard approach.
Human support, not a call centre
Friendly, structured help designed for sole traders and small teams alike.
Why STS exists
Too many small businesses are stuck between fragile DIY setups and heavyweight IT packages that do not fit. STS exists to offer something simpler: dependable technology, clear communication and a partner who actually owns the outcome.
Let’s talk about your setup
If IT is slowing you down, tell us what is going on. We will suggest a practical next step.