Remote and on-site support
Practical assistance for day-to-day issues, with on-site visits when remote resolution is not enough.
Service
Managed IT Support
STS Managed IT Support gives you a clear person to call for everyday technology issues, proactive maintenance and user administration—so IT helps the business instead of getting in the way.
Who it is for
- Sole traders and small teams without an in-house IT person
- Businesses tired of unclear ownership when something breaks
- Owners who want predictable support without corporate complexity
- Anyone building a steadier IT foundation as they grow
What is included
Reliable day-to-day technology support.
Device lifecycle management
Procurement guidance, configuration, patching and secure retirement of laptops, desktops and mobiles.
User administration
Structured joiner, mover and leaver processes that protect access and reduce handover friction.
Monitoring and maintenance
Routine health checks, updates and monitoring so small issues are addressed before they become incidents.
Microsoft 365 support
Day-to-day assistance with mail, Teams, SharePoint and identity as part of a joined-up support model.
Onboarding process
- Step 1
Discovery call
We review your current setup, support pain points and business priorities.
- Step 2
Environment review
We document users, devices, cloud services, risks and quick wins.
- Step 3
Support plan
We agree coverage, escalation routes, maintenance windows and reporting.
- Step 4
Ongoing management
We support, monitor and improve the environment with clear ownership.
Service FAQ
Yes. Most day-to-day support is delivered remotely, with on-site attendance arranged where required.
Support boundaries
Managed support covers business-as-usual assistance, monitoring and agreed maintenance. Larger projects, complex migrations and specialist consultancy are scoped separately so support capacity remains focused.
Discuss Managed IT with STS
Tell us about your current setup and we will outline a practical next step.