Privacy Policy

Privacy Policy
Effective Date: 15/01/2026

1. Who We Are

This Privacy Policy applies to Serio Technical Solutions Limited, a UK-based managed IT services provider. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any queries about this policy or your data, contact us at:
Email: support@seriotechsolutions.com

2. Information We Collect

When you submit a form on our website, we may collect:

  • Name

  • Email address

  • Phone number (optional)

  • Business name

  • Type of enquiry or service interest

  • Any additional information you choose to include

We also collect basic usage data (such as browser type, visit duration, and pages visited) through cookies and analytics tools.

3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries

  • Provide information about our services

  • Deliver managed IT services (including onboarding, configuration, monitoring, and support)

  • Arrange consultations and service agreements

  • Improve our services and website performance

4. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contract: To perform services you've requested or entered into an agreement for

  • Legitimate interest: To respond to enquiries and operate our business efficiently

  • Legal obligation: To comply with UK law

  • Consent: Where required (e.g., for certain cookies or marketing)

5. Use of Cookies and Analytics

We use cookies and similar technologies to:

  • Analyse website traffic (via Google Analytics)

  • Understand user behavior and improve site performance

6. Third-Party Processors and Platforms

We work with trusted UK-based and international third-party service providers who assist in delivering our services. These may include:

  • Hosting providers

  • Device management and security platforms (e.g., Jamf for mobile device management)

  • IT support and monitoring tools

These providers process data only under our instruction and only to the extent necessary. Data shared is limited to what is essential for service delivery and is safeguarded by contracts and security measures.

We do not sell or rent your personal data.

7. International Data Transfers

We do not intentionally transfer your personal data outside the UK. If such transfers become necessary, we will ensure appropriate safeguards are in place as required by law.

8. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Meet legal, regulatory, or operational requirements

Data related to enquiries is typically retained for up to 12 months. Contractual and service-related data may be retained for up to 7 years for record-keeping purposes.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion, where applicable

  • Object to or restrict processing in certain situations

  • Withdraw consent (where applicable)

To exercise any of these rights, email support@seriotechsolutions.com with the subject line: Data Subject Access Request (DSAR)
We may require proof of identity before responding.